COVID 19 - Mobility Update

The spread of the corona virus represents a major challenge for the mobility and transport sector in Europe. DKV is supporting its customers in meeting this challenge. We have secured our business processes. Currently, all European DKV offices are 100% operational. We place maximum emphasis on protecting the health of our employees.

With our products for the fuel, toll and financial services sectors, we are contributing to the maintenance of mobility for logistics and fleet management at this crucial time.

All our products, especially fuel cards, can still be ordered or unlocked without delay. All toll boxes can still be ordered and will be delivered. All customer inquiries will be answered by mail and/or telephone. Our whole team is working with a high commitment to connect Europe, even in times of the corona virus.

DKV is closely monitoring the situation regarding the novel coronavirus (COVID-19). This is an overview of how the rapidly developing situation may affect your business operations.

For further information, please use the self-service options of the DKV COCKPIT, which you can find in the login area of the DKV website.

27.03.2020

DKV Assist

DKV Assist, the DKV's emergency hotline, is available to all callers as usual. If employees or entire offices in individual countries are unavailable, calls are automatically forwarded in accordance with the emergency plan. Breakdown assistance will continue to be offered throughout Europe, although there may be a delay due to the temporary closure of individual partner offices. At present, vehicles from most European countries can no longer be repatriated until further notice due to entry restrictions. In addition, the towing partners were given the option of waiving the transport of the accident victims (drivers) in the breakdown service / towing vehicle in the current situation.

Quelle: DKV Product Management Vehicle Services

27.03.2020

Rental Services

All DKV partners offer their rental services as usual. Some partners demonstrate disinfection of the cockpit when returning the vehicle. You can request more detailed information directly from the partner.

Quelle: DKV Product Management Vehicle Services

We ensure - continuously charging.@work - @ home

Pre-checks, installations, put into operation / technical support on site will continue to be carried out by our partners. Additional measures were coordinated to avoid taking unnecessary risks from the on-site appointments. The installers are encouraged to ask the customer whether they are in quarantine before their scheduled appointments. If this is the case, the appointment will be canceled. If the customer is not in quarantine, the customer should decide whether the appointment should take place or not. All installers are sensitized to safety measures and hygiene and have e.g. their cars equipped with disinfectants, hand washing facilities etc.

In addition, attention is paid to the safety distance when working on site. Before a customer comes to the premises for an acceptance report, waiting times are planned after mutual coordination on site.

Charging network availability - @road We have no restriction of the public DKV charging network.

Quelle/Source: DKV eMobility Services

27.10.2020

After a further increase in the number of Covid-19 cases and in accordance with the recommendation of the Dutch government, it was decided at the end of September to send REMOBIS employees back to the home office.

Due to our automated processes and advanced technology all REMOBIS employees are fully equipped to work from home to secure the continuation of our business. Consequently all digital documents and invoices can be processed as usual.

Therefore, we kindly ask you to send all documents and invoices digitally and not by post. Paper documents and invoices will still be handled but we cannot guarantee timely processing. Please send digital documents to documents@remobis.com , invoices to invoices@remobis.com .

Furthermore please note that our employees are still available by email or telephone to secure the high quality standard of our services.

In case of a full lock-down please be ensured that REMOBIS has taken all measures to continue its services.

Source: Remobis

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Current situation in European land transport

The transport of goods in Europe is largely possible without disturbances despite increasing infection rates in October.

Occasionally transport delays may occur due to COVID-19 measures of single countries.

We are doing our utmost to provide you with up-to-date information on the situation regarding the coronavirus, but we would ask you also to keep yourself informed about the development of the overall situation from reports in the media.

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