FAQ Elektromobilität

Questions and answers about the new eCharge + app

    The new eCharge+ app

    If your question is not answered here, you are welcome to contact our customer service.



    The App for DKV eMobility customers is the eCharge+ App (from our cooperation partner innogy).

    There is both an Android and an iOS App in German, English, French, Dutch and many more.

    The switch to the eCharge+ App offers numerous, especially technical advantages. The authorization process can be started directly from the App, so that no additional QR code needs to be scanned in the future. In addition, charging station prices and availability are displayed in real time. Navigation to selected stations has been improved compared to the old App. In addition to the technical advantages, the charging points that can be used in the new App double from 30,000 to over 60,000 charging points in Europe. In addition, the new A creates an improved basis for new, user-controlled functionalities.

    Registration takes place in the DKV COCKPIT. New users (cardholders) can be created in the system. The complete card number, name and email of the new user are required. Alternatively, it is possible to send a registration email with the user's full card number, name and email to app-login@dkv-mobility.com. You will receive an initial password within 3 working days of receiving the registration. This must then be reassigned during the first log-in.

    Several vehicles cannot be assigned to one card and therefore it must be solved organizationally via a general access that is used by the employees together. For this purpose, an account can be created on a general email address (poolcar1@dkv...), which is then made available to various users.

    The DKV data protection guidelines, are accessible on the DKV homepage, generally apply to all DKV customers. (https://www.dkv-euroservice.com/gb/footer-navigation/privacy-statement/)

    Nevertheless, the app is subject to innogy's data protection regulations, as it is the publisher and operator. These data protection provisions can be found in the app (menu item "Contact & Help"; "data protection") and can also be found on the Innogy website: https://www.innogy- emobility.com/elektromobilitaet/datenschutz

    • Location (optional for better usability when finding stations; data is not saved)
    • Bluetooth (optional)
    • Camera (optional, for scanning the station number and taking photos in case of error messages, e.g. station damage, not accessible etc.)
    • Search (optional to make it easy to search)
    • Notifications (optional, for information about the charging process, such as "charging process finished")
    • Background update (optional, leads to regular updates of the app)
    • Mobile data (optional, but without usage is possible in the WiFi and that should be difficult while traveling) Access to contact data is expressly not possible!
    • Should there still be concerns, an anonymous account creation with an individual email addresses without naming the driver is generally possible.

    At over 90% of the charging points, access is also possible without the app using only the card. Your customer service representative will be happy to provide you with a list of all charging points with information on the respective access type on request. Perceptively, we aim to display it in a web-based map solution that is accessible to everyone without app and registration

    The access data must be entered once in the profile under >> Payment methods >> Add contract >>. The registered email address must be entered as a user. Important: the check mark >> Set as default >> must be set.

    Via the "Forgot password" link in the cockpit or in the app, you can have a link for resetting the password sent to the stored email address.

    If you no longer have the stored email address, please send an email with the full card number, name and desired email of the user to app-login@dkv-mobility.com.

    In this case, we check for the existence of the account and reactivate it or create a new account.

    Please send a blocking email with the full card number, name and email of the user to app-login@dkv- mobility.com. You will receive a corresponding blocking confirmation from the DKV.

    The charging process can be started as usual by holding the card in front of the RFID reader. Alternatively, if there is no RFID reader, the charging process can now be started directly from the App. Authorization takes place automatically via the App log-in.

    The charging process can be ended as usual via the car or simply in the App (end charging process).

    The charging processes are billed via the DKV invoice.

    All charging transactions are invoiced through your DKV invoice.

    Your DKV CARD is automatically stored in the app as the payment medium when you register. Of course, the app allows you to add further means of payment. However, invoicing of amounts paid by other means of payment is not possible via your DKV invoice.

    Charging station providers offer various processes for starting a charging process. At over 90% of the DKV charging points, access is also possible without an app, only by using the card. If an RFID reader is available, the card can simply be held to the reader for authorization.

    Only a private box can be registered in the app. If you have an @home or @work solution from your employer, it cannot be added as a charging point.

    The EMAID is your e-mobility identification number, which is normally used for support requests. Please use your EMAID for identification if you contact the charging point operator from the charging station.

    If you have any questions, please contact your known customer advisor or email app-login@dkv- mobility.com


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    Sie können sich auch an Ihren bekannten Kundenberater wenden oder eine E-Mail an app-login@dkv-mobility.com schicken

    Informationen zu unseren Datenschutzbedingungen .