DKV Euro Service: News and press releases
TOP SERVICE 2017: DKV awarded Germany’s most customer-focused service provider in the “Transport and Logistics” category
Transport services provider takes 7th place in Germany’s TOP SERVICE competition and is sector winner in the “Transport and Logistics” category
DKV Euro Service is again one of Germany’s companies providing the best customer service. Taking part for the second time in the cross-sector competition “TOP SERVICE” of the German business newspaper Handelsblatt organised in cooperation with other partners, the transport services provider took seventh place. This means DKV has moved up two places compared to the previous year. In addition, DKV has been named sector winner in the “Transport and Logistics” category. In total, 150 renowned companies from all over Germany submitted their applications. An independent jury consisting of business and science experts gave DKV top marks for their good customer service and consistently high level of service quality. To determine the customer focus of the participating companies, randomly selected customers were surveyed among other things. Ulrich Wolter, Marketing Director, and Katrin Klein, Head of Customer Service D-A-CH, accepted the coveted award during a gala ceremony in Pulheim on 27 April 2017.
“We are particularly proud of the fact that we could improve our position in the ranking by two places compared to last year and were even named sector winner. A great result, especially in light of these renowned companies taking part in the competition,” says Katrin Klein, Head of Customer Service D-A-CH. In Katrin Klein’s opinion, the reasons for this are to be found in the clear and concrete customer orientation at DKV. Following a restructuring of the customer service department, individual demands of customers can be served even better. “However, a significant part is also played by the team that has set itself the target of providing our customers the best possible service, day by day.”
Ulrich Wolter, Marketing Director of DKV, adds: “The subject of customers’ voice is our top priority and is systematically implemented in all areas. In other words, we not only examine very carefully how to optimise the points of contact between customer and company but involve them in all phases of our products’ lifecycles.” This applies, for example, to the DKV BOX EUROPE with which DKV intends to make toll invoicing possible for the whole of Europe as the first service provider.